New JAMB Registrar Unveils ‘2031 Digital Revolution’ to Cut UTME Stress, Build Public Trust
Otamere Gladness 
Professor Segun Aina
ABUJA, Nigeria – Newly appointed Registrar of the Joint Admissions and Matriculation Board (JAMB), Prof. Segun Aina, has unveiled an ambitious five-year reform agenda designed to reduce candidates’ examination stress, strengthen public confidence and transform the Board into Africa’s most trusted and technology-driven admissions institution.
Speaking on his first day in office on Tuesday, Aina described his appointment as “a homecoming and a solemn responsibility,” pledging to build on the reforms introduced by his predecessor, Prof. Is-haq Oloyede, through innovation, stronger governance and improved service delivery.
The strategic roadmap, titled “JAMB 2031: Building Trust, Reducing Trauma,” outlines the Board’s development agenda from 2026 to 2031.
According to Aina, the blueprint is structured around two strategic objectives, five institutional pillars and seven flagship initiatives aimed at modernising Nigeria’s tertiary admissions system.
“Our vision is to make JAMB Africa’s most trusted, innovative and accessible assessment and admissions institution, built on strong systems rather than individuals,” he said.
Five Pillars to Drive JAMB’s Transformation
The Registrar explained that the reform programme rests on five core pillars: Integrity, Service, Governance, Technology and Partnerships.
Under the Integrity pillar, JAMB plans to strengthen transparency through internationally recognised standards, including ISO 27001 Information Security Certification, independent technology audits and enhanced accountability systems.
The Service pillar focuses on improving customer experience through faster communication, responsive support services and stronger engagement with candidates, parents and tertiary institutions.
The Governance component seeks to improve institutional accountability through better performance monitoring, contract management and operational efficiency.
Technology forms the fourth pillar, with plans to expand JAMB’s digital infrastructure using scalable online platforms, artificial intelligence, mobile services and advanced data analytics to improve decision-making and service delivery.
The final pillar, Partnerships, aims to deepen collaboration with universities, financial institutions, fintech companies and international organisations to drive innovation and improve stakeholder experience.
Seven Digital Projects
To translate the vision into measurable outcomes, Aina announced seven flagship projects, including an independent technology review, development of a unified JAMB Mobile App, establishment of a centralised customer service platform, transition to a paperless digital administration system, strategic brand repositioning, attainment of ISO 27001 certification and enhanced staff capacity development.
He said the initiatives would simplify admissions processes, strengthen cybersecurity and improve operational efficiency across the Board.
People Before Technology
While emphasising digital innovation, Aina stressed that JAMB’s greatest strength remains its people.
“Every registration represents the dreams of a young Nigerian and the sacrifices of parents and guardians. We will continue to simplify processes while ensuring fairness, transparency and integrity remain at the heart of everything we do,” he said.
He urged members of staff to embrace innovation, professionalism and teamwork, adding that enduring institutions are built on shared values rather than individual personalities.
The new Registrar expressed confidence that the reforms would consolidate JAMB’s credibility and position the examination body as a global reference point for technology-driven admissions management.
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Abah Felicity 
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