Edino Chubiyo Cornelius 
ABUJA, Nigeria – The Joint Admissions and Matriculation Board (JAMB) says it has resolved more than 5,000 pending complaints in five days following intensified efforts by its new Registrar, Prof. Segun Aina, to improve services for candidates seeking admission into tertiary institutions.
In a statement on Sunday, the Board covered issues ranging from biometric verification and profile code problems to admission processing, payment failures, examination venues and changes to candidates’ personal information.
Aina personally relocated his seat to the Board’s SERVICOM Unit to gain first-hand insight into the challenges confronting candidates and other JAMB service users.
The move followed his directive to strengthen the Board’s Service Compact with All Nigerians (SERVICOM) Unit and ensure that outstanding complaints are addressed promptly and comprehensively.
JAMB said the Registrar’s decision reflects one of the priorities in his “Five Enduring Pillars”, particularly the pillar known as “Service at Heart.”
The Registrar has also directed SERVICOM desk officers to adopt a holistic approach to complaints rather than treating individual problems as isolated cases.
JAMB also addressed biometric verification problems involving candidates whose fingerprints could not be successfully captured or verified during UTME registration or the examination.
Aina also reviewed challenges associated with the Central Admissions Processing System (CAPS).
JAMB also attended to requests involving changes to candidates’ names, dates of birth, states and local government areas.
The Board said the rapid resolution of the complaints was part of efforts to ensure that candidates receive services that reflect the fees they pay and reduce the difficulties associated with accessing JAMB services.
JAMB said the development is expected to strengthen accountability within its service points and improve the experience of candidates navigating the admission process.
The Board assured candidates and other stakeholders that efforts would continue to identify recurring challenges and develop more efficient ways of resolving them.
About the Author
Oluwafunbi Bello 
Abah Felicity 