NACA Director-General, Temitope Ilori
ABUJA, Nigeria – Nigeria’s aviation regulator, the Nigeria Civil Aviation Authority (NCAA), secures a commitment from Air Peace to refund passengers affected by a disrupted Barbados–Jamaica travel route that led to denial of entry and deportations.
The NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, announced the resolution on Friday, following direct engagement with Air Peace Chairman, Allen Onyema, over passenger complaints.
Achimugu explains that the airline maintains the disruption began during document profiling in Lagos, where some passengers allegedly lacked the required travel documents for the Lagos–Antigua–Jamaica route. “He maintains that some passengers did not meet the documentation requirements and were offered refunds,” Achimugu says.
According to the airline, affected passengers declined refunds and opted to travel to Barbados, a visa-free destination for Nigerians. However, 25 passengers were later denied onward entry.
“One key fact is that 67 passengers were allowed to continue to Jamaica. Only 25 were held back by immigration authorities,” Achimugu notes.
He adds that those denied entry failed to satisfy requirements such as proof of onward tickets, sufficient funds or accommodation details.
While Air Peace expresses readiness to defend its position legally, the NCAA prioritises mediation to protect the industry’s image.
“In the spirit of the season and sector stability, the airline has agreed to refund the affected passengers,” Achimugu says.
He confirms that investigations continue and sanctions will apply if regulatory breaches are established.
